For ages 21+
Responsible Gambling —
Stay Safe, Set Limits
keli believes entertainment is only enjoyable when it stays in control. This page has all the information and tools you need.
Our Commitment
Playing at keli is entertainment only — it is not a source of income or a solution to financial problems. We want every player to play comfortably, understand their budget, and seek help when needed. When a game disturbs your peace of mind or damages family relationships, it is no longer entertainment — it becomes a problem.
For this reason, keli provides several self-control tools on every account, so you can manage your playing time, spending, and access yourself. If you read our Terms and Conditions, you will see that responsible gambling is an integral part of our service.
Please note that all betting and casino games at keli are strictly for players aged 21 and above. Minors are not permitted to open accounts, and we take age verification seriously. If anyone under 18 lives in your home, please keep your account and devices secure.
We are always committed to transparency. Our Privacy Policy explains in detail how we store and use your information — and where that information is used within the responsible gambling framework.
- 21+ age limit strictly enforced
- Option to set deposit limits
- Loss limits can be set
- Option to choose session time limits
- Option to take a break or self-exclude
- 24/7 support team always available
- Guidance toward professional advice
Self-Control Tools
These tools can be activated at any time from your keli account settings. Once activated, changes will not take effect until a specified period has passed — this protects against decisions made on impulse.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Reducing a limit takes effect immediately; increasing it requires a 24-hour wait.
Loss Limit
If you lose more than a set amount, the system will automatically end your session. Set this before you go beyond your budget.
Session Time Limit
Set a maximum duration for each session — from 30 minutes or any length you choose. A warning will appear when time is up.
Bonus Opt-Out
You can disable all bonus offers on your account if you wish. This helps prevent overbetting driven by bonus incentives.
Temporary Break
Step away from your account temporarily for anywhere from 24 hours to 30 days. Your account will reactivate automatically once the break ends.
Self-Exclusion
You can close your account completely for a long-term period — from 6 months to permanently. Once activated, it cannot be reversed before the period ends.
If you have more questions about these tools, visit our FAQ section or contact the support team directly.
Warning Signs of a Problem
Gambling problems do not appear suddenly — habits change gradually and sometimes you cannot see it yourself. If you notice the following signs in yourself or someone close to you, it is time to seek help.
- You keep betting more to chase lost money and cannot break the cycle.
- You have tried to stop playing but keep failing.
- You are taking loans or cutting essential expenses to fund your bets.
- You are hiding your gambling from family or friends, or lying about it.
- You cannot focus on work, studies, or relationships — your mind is constantly on gambling.
- You feel guilt, anxiety, or emotional distress after playing.
- You need to bet more than before to get the same feeling you used to get from smaller amounts.
Ask Yourself These Questions
Answer honestly — these questions are for you alone.
How many times in the past month did you bet beyond your budget?
Has gambling caused any conflict with family or people close to you?
Have you ever played longer than planned thinking "just a little more"?
Do you get irritable when you lose and feel unable to stop until you win?
If you answered "yes" to one or more questions, please read the support section below.
Ways to Get Help
Asking for help is not a weakness — it takes courage. You can find support through the following three options.
keli Support Team
Our 24/7 live chat and email support are available in Bengali and English. Speak to us directly about setting account limits, self-exclusion, or any other question — every message is kept confidential.
Family and Trusted People
Talk openly with the people close to you. A family member or friend often notices a problem first. Take their concerns seriously — they are not your enemy, they are on your side.
Professional Advice
Mental health professionals and counsellors are trained to help with behavioural addiction. Contacting a doctor or a hospital's mental health department will point you in the right direction. It is completely confidential and non-judgemental.
keli's Responsibility
keli is an entertainment platform — and to keep it that way, we do not limit responsible gambling to a policy page; we build it into every part of our service design.
Our support team is specially trained — if someone shows signs of a problem, they reach out confidentially and guide them toward the right tools. If a player tells us directly that they need help, we act immediately.
To learn more about us, read our About Us page — it covers keli's values and principles.
Remember: there is no guaranteed return from betting or casino games. Every outcome is independent and does not depend on the previous one. Never bet money you cannot afford to lose.
Some Helpful Habits
- Set your budget before you play and stick to it.
- Avoid betting when drinking or under stress.
- Do not place bigger bets out of frustration after a loss.
- Set a fixed end time for your session and keep to it.
- Take regular breaks — go for a walk, drink some water, then come back.
- Deciding to stop after a win is also a good decision.
- Set limits in your account settings today.
Common questions and answers
Contact Us
Log in to your account and start a chat at any time.
[email protected] — send your questions in Bengali or English.
All responsible gambling communications are completely confidential — no judgement, no conditions.