keli's Privacy Policy

1 Introduction and Scope

This privacy policy is issued by the company operating the keli platform and applies to the website https://kelibet.cam and all related services and applications. This document explains how we collect information about our users, the purposes for which it is used, and how it is kept secure.

By using any of keli's services, you are considered to have accepted the terms described in this privacy policy. This policy is connected to our Terms and Conditions, and both should be read together.

If any part of this policy is unclear to you, please contact us before you start using the service. Our support team is available 24/7 to answer your questions in Bengali and English.

2 Types of Information Collected

keli collects the following types of information to operate its services properly:

2.1 Identity Information

At the time of account registration, your full name, date of birth, national identity card or other government-issued identity details, and residential address are collected. This information is essential for identity verification and account security.

2.2 Contact Information

Your email address and mobile number are collected. These are used for account verification (OTP), important notifications, and support services.

2.3 Financial Information

Account numbers and transaction details for mobile financial services (bKash, Nagad, Rocket) used for deposits and withdrawals are recorded. We never store complete card or bank account details.

2.4 Technical Information

Your device's IP address, browser type, operating system, device identifier, and logs of your sessions and activity on the platform are collected automatically.

2.5 Gaming Activity

Betting history, game preferences, win/loss records, and bonus usage details are stored in our system. This information is used to improve service quality and monitor responsible gaming.

3 How Information Is Collected

keli collects information through various methods:

• Information provided directly: Information you provide directly through registration forms, identity verification processes, deposit/withdrawal forms, and support requests.
• Automatic collection: Technical information is collected automatically through cookies, web beacons, and similar technologies while you use the website or app.
• Third-party verification: Limited information may be received through approved verification services for identity and age verification purposes.
• Payment processors: Mobile financial services such as bKash, Nagad, and Rocket securely share the information needed to complete transactions with keli.

4 Purpose of Using Information

The information collected is used for the following purposes:

4.1 Account Management

Information is used to create, verify, and manage your account. This includes login security, password recovery, and detection of suspicious activity.

4.2 Processing Financial Transactions

Payment information is used to receive deposits and process withdrawals. This information is essential to provide uninterrupted service for the minimum ৳100 deposit and ৳500 withdrawal available on keli.

4.3 Service Improvement

By analysing gaming activity and usage patterns, we continuously improve the platform experience and offer relevant promotions.

4.4 Responsible Gaming Monitoring

By reviewing playing patterns, we identify potentially problematic behaviour and provide support where needed. This information is particularly important as part of keli's commitment to responsible gaming.

4.5 Legal and Regulatory Compliance

Information is used to maintain records as required by applicable law, prevent fraud, and comply with anti-money laundering regulations.

4.6 Communication and Notifications

Contact information is used to send transaction confirmations, security alerts, promotional offers (where you have given consent), and service updates.

5 Sharing Information with Third Parties

keli does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Providers

The minimum necessary information is shared with payment processing (bKash, Nagad, Rocket), identity verification, technology infrastructure, and game software providers to deliver services. These organisations operate under strict confidentiality agreements.

5.2 Legal Obligations

Information may need to be disclosed under a court order, a lawful request from law enforcement, or the requirements of applicable law. In such cases, we provide only the specific information requested.

5.3 Business Restructuring

In the event of a change in business ownership or structure, user information may be transferred to the new entity — subject to the terms of this policy. Users will be informed in advance of any such situation.

5.4 Fraud Prevention

If fraud, money laundering, or other illegal activity is suspected, information may be shared with relevant authorities or industry bodies.

6 Cookies and Tracking Technology

Cookies and similar technologies are used on the keli website. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are essential for operating the service — maintaining login sessions, storing security tokens, and remembering your preferences. They cannot be disabled.

6.2 Functionality Cookies

These cookies are used to remember your language preference, theme setting, and other customisations. Disabling them may mean some features are unavailable.

6.3 Analytics Cookies

These collect statistical information to monitor and improve website usage. This information is processed anonymously. You can turn off these cookies from your browser settings.

6.4 Cookie Controls

You can manage or delete cookies from your browser settings at any time. Please note that disabling certain cookies may cause some keli services to not work correctly.

7 Data Storage and Security

keli has put in place industry-standard technical and organisational measures to protect your information.

7.1 Encryption

All data exchanged between your browser and our servers is encrypted using SSL (Secure Sockets Layer) technology. Stored sensitive data — such as passwords — is kept in hashed form.

7.2 Access Controls

Only authorised keli staff may access user information within the scope of their specific responsibilities. All access is logged and reviewed regularly.

7.3 Data Retention Period

All necessary information is retained for as long as your account remains active. After an account is closed, certain information may be retained for a defined period to meet legal obligations. After that, information is securely deleted or anonymised.

7.4 Steps in the Event of a Security Breach

If a security breach occurs, we will investigate promptly and notify affected users in a timely manner in accordance with applicable law. Necessary remedial action will be taken based on the nature and extent of the incident.

8 Protection of Minors

All keli services are for persons aged 21 or above only. We do not collect information from minors and do not allow them to open accounts.

Age is verified at the time of registration. If we find that a minor has opened an account, that account will be closed immediately and any collected information will be deleted.

Parents and guardians are requested to notify our support team immediately if they suspect their child is using this platform.

9 User Rights

As a user of the keli platform, you have the following rights over your own information:

9.1 Right to Access Information

You may request at any time to know what information keli holds about you. We will provide you with a copy of this information within a reasonable time.

9.2 Right to Correct Information

If any information in your account is incorrect, you may request a correction. Some information can be corrected directly from account settings; for the rest, please contact the support team.

9.3 Right to Delete Information

After closing your account, you may request deletion of information beyond what is required by legal obligation. However, we are obliged to retain certain information for a defined period for legal reasons.

9.4 Right to Object to Processing

You may withdraw your consent to marketing communications at any time. Marketing messages can be turned off through account settings or via the support team.

9.5 How to Exercise Your Rights

To exercise any of the above rights, contact our customer support via live chat or send a request by email. After verifying your identity, we will respond within the set timeframe.

10 Changes to the Policy

keli reserves the right to amend this privacy policy as needed. If significant changes are made to the policy, we will inform users in the following ways:

• A notice will be published clearly on the website.
• Users will be informed of the update via their registered email address.
• The "Last updated" date at the top of this page will be changed.

If you continue using the platform after changes are made, you will be considered to have agreed to the revised policy. We therefore recommend reviewing this policy regularly before using the service.

To learn more about our services and policies, read the About Us page — there you will find information about keli's identity, goals, and values.

11 Contact

If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights over your information, please contact the keli support team. Our team is available 24/7 to assist in Bengali and English.

For quick answers to common questions, visit our FAQ section — it covers many questions about accounts, payments, and gaming.