Terms and Conditions

1. General Introduction and Eligibility

These Terms and Conditions ("Terms") form a legal agreement between the keli platform ("keli" or "we") operating the kelibet.cam website and all services under it, and each person using this platform ("user" or "you").

By registering on keli, logging in, or beginning to use any service, you are considered to have fully read, understood and accepted all provisions of these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

These Terms supersede all previous oral or written agreements from the date they come into effect. To learn more about us, please read our About Us page.

1.1 Scope of Application

These Terms apply to all services provided through keli's mobile application, website and any digital channel. Separate supplementary terms may apply to specific promotions or games, and these will apply alongside the main Terms.

2. Account Registration and Use

To use keli's services, you must create a personal account. Each user may register only one account. Creating multiple accounts is strictly prohibited and may result in account cancellation.

2.1 Registration Requirements

• All information provided at the time of registration must be accurate, complete and up to date.
• Your name, mobile number and payment method details must all belong to the same person.
• Opening an account on behalf of a third party or using a third party's information is prohibited.
• Accounts cannot be opened in the name of a corporate or institutional entity.

2.2 Password and Security

It is entirely your responsibility to keep your account login details confidential. You should not share your username or password with anyone else. You are responsible for all activity carried out through your account. If you suspect unauthorised access to your account, notify our support team immediately.

2.3 Account Transfer

A keli account is strictly personal and non-transferable. Selling, renting or transferring an account to another person is completely prohibited.

3. Age Verification and Identity Confirmation

All keli services are available only to individuals aged 21 or above. By registering, you confirm that you are at least 21 years old. keli may at any time request a government-issued identity document (National ID card, passport or birth registration certificate) as proof of age.

3.1 Identity Verification Process

In the interest of security and proper operation, keli reserves the right to verify the identity of any user when necessary. Failure to provide the required documents may result in temporary suspension or permanent closure of the account, and any pending transactions may be held.

3.2 Protection of Minors

Allowing any minor to access gambling or betting services is strictly prohibited. Keep your device and account secure so that no underage member of your household can use these services.

4. Deposit and Withdrawal Policy

keli currently processes financial transactions through the most widely used mobile financial services in Bangladesh. The accepted methods for deposits and withdrawals are bKash, Nagad and Rocket.

4.1 Deposit Terms

• The minimum deposit amount is ৳100.
• The mobile banking number used for a deposit must be registered in the same name as the account.
• Deposits from third-party accounts are not accepted and will be returned.
• A processing fee may apply to each deposit.

4.2 Withdrawal Terms

• The minimum withdrawal amount is ৳500.
• Withdrawal requests are generally processed within 30 minutes to 3 hours.
• Withdrawals can only be made to the mobile number that was used for the deposit.
• To withdraw a bonus balance, the associated wagering requirements must be met.
• Withdrawals may be held if identity verification is pending.

4.3 Balance Expiry

If an account remains inactive for an extended period, keli may take action regarding the balance in accordance with its policy. Contact our support team for details.

5. Bonuses and Promotional Offers

keli offers various types of bonuses and promotions for its users. Each offer has its own terms which should be read carefully before claiming.

5.1 Welcome Bonus

New users will receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. For example, a deposit of ৳1,000 will earn a bonus of ৳2,000, giving a total balance of ৳3,000. The wagering requirement for this bonus is 20 times the bonus amount, meaning in that example ৳2,000 × 20 = ৳40,000 must be wagered.

5.2 General Bonus Terms

• Specific wagering requirements must be met before a bonus and any winnings from it can be withdrawn.
• It is generally not possible to have more than one bonus active at the same time — the rules of each bonus apply separately.
• A minimum deposit of ৳100 applies to participate in promotions.
• If evidence of bonus abuse is found, keli reserves the right to suspend the account and cancel the bonus.
• A bonus will not be considered cash under any circumstances.

5.3 Promotion Changes

keli reserves the right to change, suspend or cancel any promotion. Information on current promotions is updated regularly on the platform.

6. Betting and Gaming Rules

The following rules apply to all users conducting betting and gaming activities on keli.

6.1 Validity of a Bet

A bet is considered valid only when the system successfully confirms it and the relevant amount is deducted from the balance. If a bet remains incomplete due to a technical issue, it will be considered void and the stake will be returned.

6.2 Result Announcements

For sports betting, results will be determined based on the official result of the relevant match. If a match or event is postponed or abandoned, keli will settle bets in accordance with its policy.

6.3 Errors and Technical Issues

If a technical error in a game or on the betting platform causes an abnormal result to be displayed, keli reserves the right to void that transaction. The same policy applies in cases of clearly incorrect odds or payouts.

7. Prohibited Activities

Taking part in any of the following activities will be considered a violation of keli's terms of service and may result in immediate account cancellation.

• Registering an account with false information or concealing your identity.
• Creating multiple accounts to take advantage of bonuses.
• Running coordinated betting with the intent of abusing bonuses.
• Exploiting vulnerabilities or errors in the platform.
• Using another user's identity or attempting to hack an account.
• Using any automated tool, bot or script to conduct betting activity.
• Money laundering or conducting any other illegal financial activity.

8. Account Suspension and Closure

keli reserves the right to temporarily suspend or permanently close any account without notice in the following circumstances.

8.1 Closure by keli

• If evidence of a breach of the Terms is found.
• If a user does not cooperate with identity verification.
• If suspicious financial activity is detected.
• By order of a court or relevant authority.

8.2 Closure by the User

You may close your account at any time by contacting our support team. Pending withdrawal requests will be settled before the account is closed, however any bonus balance will be forfeited.

9. Personal Information and Privacy

keli is committed to protecting your personal information. Full details of how we collect, use and keep information secure are provided in our Privacy Policy. By accepting these Terms, you are also accepting that policy.

9.1 Limits on Use of Information

Your personal information will be used only for operating the service, verifying identity, processing financial transactions and fulfilling legal obligations. Information is not sold to third parties.

9.2 Cookies and Tracking

Our platform uses cookies to improve service quality. Cookies can be controlled through your browser settings, but doing so may cause some services to not function properly.

10. Responsible Gaming Commitment

keli believes that recreational gaming should always be done responsibly. We place the highest importance on the wellbeing and financial safety of our users. Always enjoy gaming and betting on keli within your own means.

If you or someone close to you appears to be experiencing a problem with excessive gambling, please seek help. Our Responsible Gaming Guidelines page contains information on self-exclusion, setting deposit limits and accessing professional support.

10.1 Self-Exclusion Feature

If a user wishes to stop using keli temporarily or permanently, please inform our support team to request the self-exclusion feature. The account cannot be reactivated during the self-exclusion period.

10.2 Deposit Limits

Users can set limits on their daily, weekly or monthly deposits. Reducing a limit takes effect immediately, but increasing it is subject to a waiting period.

11. Dispute Resolution

Any dispute arising between keli and a user will first be addressed through an attempt at resolution by discussion.

11.1 How to Submit a Complaint

If you have an objection regarding a transaction or game result, notify our support team via live chat or email within 72 hours of the incident. Include all relevant information and screenshots related to the complaint.

11.2 Precedence of System Logs

In any dispute resolution, keli's server logs and records will be treated as the definitive evidence. keli reserves the right to recover any abnormal payout that occurred due to a technical error.

12. Changes to Terms

keli reserves the right to partially or fully amend these Terms at any time. For significant changes, we will endeavour to notify users via a notice on the platform or by email. Continuing to use the platform after a change has been made will be considered acceptance of the updated Terms.

You are advised to visit this page regularly to stay up to date with the latest Terms.

13. Contact and Support

If you have any questions or comments about these terms, please contact our support team. keli provides support in Bengali and English via 24/7 live chat and email.

For email contact: [email protected]

Visit our Frequently Asked Questions (FAQ) page for answers to common questions — it covers most questions about accounts, payments, and bonuses.